Frequently Asked Questions

Everything you need to know about shopping with EcoFlow.

What materials are used in EcoFlow clothing?

We prioritize sustainability by using 100% organic cotton, recycled polyester, and Tencel™ Lyocell. All our fabrics are ethically sourced and designed for both durability and comfort.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic customers, and refunds are processed within 5 business days of receipt.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Are your manufacturing processes ethical?

Absolutely. We partner exclusively with Fair Trade Certified factories that ensure safe working conditions, fair wages, and zero tolerance for child or forced labor.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.