Returns & Exchanges

At EcoFlow, we are committed to sustainable fashion and want you to love your purchase. If you are not completely satisfied, we offer free returns on all unworn items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print your prepaid carbon-neutral shipping label, then securely pack your items in their original eco-friendly packaging.

3

Drop Off Package

Take your package to any authorized carrier drop-off location; we will track the shipment as it makes its way back to our warehouse.

4

Receive Your Refund

Once our team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing